USBG Community

Good Enough Now Series On Demand Available Now

By Tiffany Soles posted 21 days ago


Session One - Diversity: A Starting Place
Session Two - Perceptions of Self and Others
Session Three - That's Not Funny! Or Is It?
Session Four - Messages I Learned
Session Five - Working Across Difference: Making Better Connections
Session Six - Becoming a Better Ally
Full Series - All six sessions

Sessions can be purchased for $5 each or the full series of six sessions is $25. 

Through governance model changes introduced in 2018, the USBG has been building a more accessible leadership structure over the past two years centering the needs of the hospitality community. In 2019, the USBG engaged consultant Jessica Pettitt to inform the USBG’s approach to diversity and inclusion through a multi-stakeholder, holistic approach. The purpose of this program is to introduce USBG members and stakeholders to concepts that will inform deeper connections, better conversations, and approachable lessons to build more welcoming organizations, workplaces, and communities.



Jess has been a presenter at the USBG National Leadership Conference Retreat, USBG Board and Staff Retreats, National Council of Chapter Meetings, and at local Chapter Meetings. She is a Certified Speaking Professional, has been a New York City stand-up comedian and blends politics, humor, identity, and local flair with big city passion and energy through direct, individualized, and interactive conversations.

Jess has been a Consultant for the USBG for the past year, particularly focusing attention on diversity and inclusion, starting with self-reflection, and pulls from the 15+ years of diversity training to lead teams to try instead of avoiding a stretch. It is in this trying that clients uncover a deeper sense of belonging, resourceful collaboration opportunities, and reignite their creativity and innovative ideation. Learning, feeling, and being Good Enough Now allows for teams to do the best they can with what they have and persist long into the future no matter the crisis, topic, or challenge.

She graduated from the University of South Carolina with an M.Ed in Higher Education Administration with an emphasis in Crisis Management. She is well-published, including multiple DVD and online training courses, curriculum guides, and a book that makes the abstract actionable.

To learn more about Jess Pettitt, visit her website at


Diversity: A Starting Place

Unlike other online diversity trainings, this course introduces the concepts that the user or learner can utilize in their own lives immediately. Regardless of each participant’s identities and lived experiences, the concept of how we coexist, interact, and impact one another is imperative to build better teams, better connections, and deeper relationships, reflecting on how you fit into the conversation of diversity. Coming to terms with our own unique positive and negative bias as well as how that connects with our responsibility of perception and sense of entitlement to validation is the foundation of social justice work. Our experiences, choices, and impact, both intentional and unintentional, matter. This is the starting place.

Learning Outcomes

  • Recognizing difference and engagement habits;
  • Personal reflection and seeking out new experiences;
  • Feeling safe and prepared;
  • Conscious and Unconscious Bias, both positive and negative;
  • Recruitment, Retention, and Fit; and
  • The role of Curiosity, Generosity, Authenticity, Vulnerability.


Perceptions of Self and Others

Have you experienced an optical illusion where you don’t initially see all of the options? Was the dress blue with gold stripes? Were you team Laurel or Yanny? Can you see the rabbit and the duck?


Our experiences are the tools we use to interpret the world around us. This is why we may assume there is a monster in the garage when we haven’t experienced an earthquake before – we literally don’t have the experience to pull from to understand what is happening. We believe what we know – whether we know it or not.


Take some time to notice how you perceive yourself and others. The role of perception is directly linked to all that we are conscious of as well as all of the stuff we aren’t! We must learn our habits to be able to be open to understand something we don’t understand.


Learning Outcomes

  • Self-reflection activities to identify difference;
  • Recognize the role of positive bias in our conscious and unconscious bias;
  • Recognize the role of negative bias in our conscious and unconscious bias; and
  • Paying attention to one’s own habits and beliefs and reinforcing or editing them to align with our own personal values.


That’s Not Funny! Or Is It?

To be truly socially conscious, just do you have to eradicate humor? I don’t think so! Let a trained professional explain how humor works and how it offends other people. Cultural appropriation, stereotypes, and harmful attempts at humor are not required to have a successful event. How can we plan better, intervene when something isn’t right, and take responsibility for harm in our communities? If we think before we joke – we can still joke.


Learning Outcomes

  • Deeply understand First Amendment Rights and what is protected speech;
  • Learn the role community standards play with legal rights;
  • Practice using skills to question BEFORE implementation one’s intention; and
  • (Re)Claim responsibility for community impact of choices.


Messages I Learned

Doing Social Justice work is a simple concept, but it isn't easy. While moving forward, we must also trace from where we have come from and what we have learned. This activity is primarily a silent self-reflection journey through one's past to better inform our futures.


Learning Outcomes

  • Identify messages you learned about one key identity that made you who you are;
  • Identify messages you learned about at least two groups to which you are not a member;
  • Identify an event where you actively or passively supported oppression;
  • Connect the functions of internalized and externalized oppression with one's own identities and experiences; and
  • Participate in an authentic conversation regarding emotions, anxieties, and
  • Realities of doing social justice work.


Working Across Difference: Making Better Connections

We communicate across difference in passing, on purpose, and can even arrange a virtual conversation where everyone can see everyone easily even though we are potentially thousands of miles apart, whether that is on the other side of the country, continent, or planet. And while we “know” our co-workers, we often struggle to understand the cultural nuances of dealing with people of different cultural backgrounds, religions, languages, sexual orientations, gender expressions, socioeconomic variety, and more. We may be well-intended when we enter or step back from a conversation. We know better, but what we don’t know how to do is fix it, right?


Make sure that everyone understands what is required to work with people who are “not the same” as you are. Spoiler alert – it's not about them – it is all about you!


Learning Outcomes

  • Understand cultural and social differences exist;
  • Clarifying cultural differences tips to function better in a diverse workplace;
  • Help our self understand and respect each other;
  • Addressing forbidden or contentious topics; and
  • Develop skills for a significant and powerful (and free) method to change the
  • Culture around difficult topics and see others as differently right


Becoming a Better Ally

Every organization has a group of stakeholders, staff, and volunteers who must foster effective communication through conflict, change, and crisis. With increased comfort and confidence, you can be prepared to hold and encourage others to have the challenging conversations that lead to better collaboration and teamwork. Developing a culture based on listening, speaking up, and taking responsibility builds teams of cooperation for the short- and long-term.


Learning Outcomes

  • Improving Listening Skills during difficult conversations or conflict;
  • Asking better questions through your conscious and unconscious bias; and
  • Taking responsibility for who and how you show up in relationship with key stakeholders, leaders, colleagues, etc.

To purchase the full series of six sessions, click here

 *Open to USBG Members Only